Data transfer via payCOMweb

Troubleshooting/Fault rectification

Registration does not work

Have you already registered your SuisseID with SIX?

You were able to transmit the file but receive no details of its status

Any data transmitted using payCOMweb between 6 pm and approx. 7 pm Mondays to Fridays, between 12 noon on Saturdays to 5 pm on Sundays and on public holidays are not validated. This is the reason why a status is not sent to senders during these times and why it is also not possible to approve the transmitted orders.