Data transfer via payCOMweb

Troubleshooting/Fault rectification

Registration using SuisseID does not work

Check your SuisseID using the test login:

Have you already registered your SuisseID with SIX?

Before checking again, please close all your open programs and pages open in Explorer and connect the SmartCard or SuisseID to your computer.

You were able to transmit the file but receive no details of its status

Any data transmitted using payCOMweb between 6 pm and approx. 7 pm Mondays to Fridays, between 12 noon on Saturdays to 5 pm on Sundays and on public holidays are not validated. This is the reason why a status is not sent to senders during these times and why it is also not possible to approve the transmitted orders.

Professional support

payCOMweb is simple and user-friendly. If you need help, then our Technical Support team is available from Monday to Friday, from 8:00 am - 12:00 pm and 1:00 pm - 5:00 pm.