Data transfer via payCOMweb

Troubleshooting/Fault rectification

Registration using SuisseID does not work

Check your SuisseID using the test login:

Have you already registered your SuisseID with SIX?

Registration using the SIX Interbank Clearing (SmartCard) certificate does not work

Check whether our website is rated as a trusted site:

  • The following page should be listed in Internet Explorer under › Extras › Internet Options › Security › Trusted sites › "Sites" button: https://gate.sic.ch. Add the site if it is not in the list.

Check whether Gemalto Classic Client software is correctly installed and whether the card is recognized.

Check whether the certificate (SmartCard) is blocked:

  • Open the Gemalto Toolbox, select "Certificates" and enter the SmartCard's PIN/password. Check whether the error message "PIN is blocked" appears. If it is, send the SmartCard to the following address:

    SIX Paynet Ltd
    Technical Support
    Hardturmstrasse 201
    P.O. Box
    8021 Zurich

    We will unblock your card as soon as possible.

Before checking again, please close all your open programs and pages open in Explorer and connect the SmartCard or SuisseID to your computer.

You were able to transmit the file but receive no details of its status

Any data transmitted using payCOMweb between 4 pm and approx. 5 pm Mondays to Fridays, between 12 noon on Saturdays to 5 pm on Sundays and on public holidays are not validated. This is the reason why a status is not sent to senders during these times and why it is also not possible to approve the transmitted orders.


Professional support

payCOMweb is simple and user-friendly. If you need help, then our Technical Support team is available from Monday to Friday, from 8:00 am - 12:00 pm and 2:00 pm - 5:00 pm.

Contact

Switzerland

Technical Support
T 0900 576 520 (only in Switzerland)
payCOMweb support. Telefon CHF 3.23/Min. incl. V.A.T. Our clients outside of Switzerland may contact us by e-mail.